IT services market in Pakistan is expected to increase by 12.58% from 2024 to 2028, reaching a total market value of US$ 4.98 billion in 2028. Pakistan Government knows how powerful information technology can be. To improve the lives of Pakistani citizens, the Government of Pakistan has started a number of large scale IT projects across multiple fields. National Information Technology Board was created on 11th August 2014 through the union of the Electronic Government Directorate (EGD) with the Pakistan Computer Bureau (PCB).

Since then, the National Information Technology Board has been working to implement e-governance to speed up the accessibility of information and services delivered to the public through ICT conveniently and cost-effectively. In this research article, Tashheer’s research team compiled a list of the top 10 IT projects started by the Government of Pakistan to improve connectivity and ensure cybersecurity.

Here is the list of top 10 programs started by the government of Pakistan, listed as:

e-Passport
e-Stamp Paper System
M-Tag (One Network Toll System)
IRIS 2.0
Driving License Issuance Management System
Pakistan Citizen’s Portal
eKhidmet Markaz
Police Management System
e-Pay Punjab
Beep Pakistan
List of Top 10 IT Projects Launched by the Government of Pakistan

This e-passport Project was launched on 30 March 2022 to replace traditional paper-based passports with secure and convenient electronic passports. Immigration & Passports department has introduced this e-passport and it was inaugurated by the former Prime Minister of Pakistan, Mr. Imran Khan. The first e-passport was handed over to the Prime Minister by the Interior Minister, Mr. Sheikh Rasheed Ahmad. With nearly 29 new security features, this e-passport marks the biggest upgrade in Pakistani travel documents since 2004, as Interior Minister Sheikh Rasheed highlighted. Mr. Islam Zaib, the Director General of Immigration & Passports, briefed the Prime Minister about the new e-passport during the inauguration. These passports feature enhanced security measures, including bio-metric identification and chip technology. Citizens can apply for e-Passports online and track their application status throughout the process. Pakistan e-Passport holders can enjoy the convenience of using the e-gate facility at all airports around the world. If you are an international traveler and are worried about money transactions, then you can read our blog FBR Just Launched a Currency Declaration App for International Travelers

TypeDocument with embedded electronic chip for secure storage of biometric information.
Information StoredBiometric data
Personal details
Passport validity period
IssuanceAvailable for new passport applications and renewals.
Current StatusIntroduced in 2022, initially for diplomatic and official categories. Now expanding to include wider public.
Issuing AuthorityDirectorate General of Immigration & Passports (DGIP)

Stamp papers are usually used to pay taxes on important documents like leases, agreements, receipts, and court papers. There are two kinds of stamps: Judicial for court documents and Non-Judicial for things like property transfers and business agreements. On 26 December 2016, the Punjab Government introduced e-stamping, a web-based system to collect stamp duty and issue stamp papers. This system was successfully launched in collaboration with the Board of Revenue, Government of Punjab, across all 36 districts. The main aims of this intervention were to stop fraud with papers and processing practices, prevent loss of government revenues, and create a centralized database. It has benefits like stopping property undervaluation, cutting administrative costs, reducing the chances of fake stamps, making it easier to check and get stamp duty information and providing a safe and clear way to pay stamp duty. Because this program worked so well in Punjab, the Revenue Boards in Sindh and Khyber Pakhtunkhwa copied the same plan in 2022, with help from PITB.

PurposeReplaces traditional physical stamp papers with a digital system for collecting stamp duty.
Process1. User enters details of transaction online.
2. System calculates stamp duty based on data provided.
3. User makes online payment for stamp duty.
4. E-stamp certificate is printed at designated bank branches.
Target UsersIndividuals and businesses requiring high-value non-judicial and judicial stamp papers.
AvailabilityNationwide in Pakistan
Benefits for CitizensConvenient and time-saving compared to traditional methods.
Eliminates the need for multiple visits to government offices.
Offers a secure and verifiable way to obtain stamp papers.

M-Tag is a widely used electronic toll collection system operating across Pakistan’s motorways and highways. It was launched by the Government of Pakistan in 2021. M-Tag is a pre-paid RFID chip or sticker you put on your car’s windshield and it has money stored on it. When you drive close to a toll booth, the scanner there checks how much money you have and where you entered. When you leave, it takes the toll fee off automatically. This way, you don’t have to wait in line to pay the toll. This system is used in other places too, like Dubai. It eliminates the need for cash at toll plazas, providing a convenient and efficient way to pay tolls. If the chip gets damaged, you can get a new one for free. Starting in 2024, the NHMP (National Highways & Motorway Police) has announced that M-Tag is a mandatory requirement for all automobiles on motorways. This decision’s main aim is to make it easier for drivers to enter and exit motorways, ensuring smoother traffic flow. You can also read our article on 6 longest roads and highways in Pakistan.

PurposeElectronic toll collection system for motorways in Pakistan.
TechnologyUses Radio Frequency Identification (RFID) tags for automatic toll deduction.
M-TagPrepaid sticker attached to the vehicle’s windshield.
Area ServedAll major motorways in Pakistan.
Customer SupportDedicated helpline and mobile app for inquiries and assistance.
Recharge options through various online and offline channels.

Recently, the head of the Federal Board of Revenue (FBR) has introduced IRIS 2.0 on 27 July 2023. It is an improved version of the tax filing system created by Pakistan Revenue Automation Limited (PRAL). IRIS 2.0 is a large step forward in tax administration with improved user experience, enhanced efficiency, and cost-saving for the FBR. The FBR improved its tax operations with the help of Chairman FBR, Member IR Operations, and Member IT. They changed technologies, updated the PRAL culture and made PRAL teams work better. Upgrading to IRIS 2.0 will make tax filing faster and cheaper for the FBR. By upgrading the IRIS 2.0, the FBR will improve its tax filing operations to achieve greater efficiency and significantly reduce hardware expenditures. Ultimately, the better user experience will lift overall user satisfaction making IRIS 2.0 a valuable plus for FBR. For registering your software company with PSEB read the article How to Register your Software Company with PSEB

PurposeUpgraded online tax filing system developed by the Federal Board of Revenue (FBR) of Pakistan.
BenefitsImproved user experience with a modern and intuitive interface.
Enhanced efficiency through faster processing and reduced errors.
Increased transparency and accessibility for taxpayers.
Benefits for TaxpayersReduces time and effort required for tax filing.
Improves communication and interaction with the FBR.
AvailabilityAccessible nationwide through the FBR website

The Driving License Issuance Management System is a software platform that makes the process of issuing driving licenses easier. It is used by traffic police departments to modernize the process and manage data related to driver licensing. DLIMS permits applicants to submit their online applications, which saves resources and time for both applicants and the authority. The system also eases document verification, including medical tests, background checks, and driving tests guaranteeing that only those who meet the requirements get a license for a Car, Bike, or whatever you want . Its core features may include Online Appointment System, e-Testing System, Biometric Authentication, Card Printing Solution, Online Verification and Improved Data Management & Analytics. It saves time and keeps records of over 5 million licensed drivers. It also stops fake actions and identity theft by checking documents and comparing information in various databases.

PurposeAutomates the processes for driving license issuance, renewal, and upgrades.
Target UsersIndividuals applying for new driving licenses, renewals, or upgrades.
AvailabilityPrimarily operational in Punjab province, Pakistan.
Benefits for UsersConvenient online application and tracking system.
Transparent and efficient process with minimal paperwork.
Quicker turnaround time for receiving driving licenses.
Issuing AuthorityVaries depending on region, typically relevant provincial transport departments.
List of Top 10 IT Projects Launched by the Government of Pakistan

The Pakistan Citizen’s Portal (PCP) is a nationwide platform launched on 28 October 2018, where people in Pakistan can share their complaints with the government. It started as a mobile app owned by the government to help citizens express their grievances. The former Prime Minister of Pakistan in 2018 launched this program and now it operates under the Prime Minister’s Performance Delivery Unit (PMDU). The Pakistan Citizen’s Portal was ranked as the second-best government app at the World Government Summit in Dubai. This recognition comes out of 4,646 mobile applications from 87 countries. The Pakistan Citizen’s Portal started offering its web services and helpline in September 2020. It also allows users to provide constructive suggestions for improving government policies and processes.

PurposeAn online platform for citizens to put complaints, provide feedback, and seek assistance from government departments.
Target UsersAll citizens of Pakistan residing within the country or abroad.
AvailabilityNationwide
Benefits for UsersHassle-free and paperless way to register complaints.
Convenient tracking system to monitor government action.
Reduces physical visits to government offices.
Developed ByNational Information Technology Board (NITB)
Websitehttps://web.citizenportal.gov.pk/

The e-Khidmat Markaz (e-Khidmat Center) is a government initiative in Pakistan that aims to provide citizens with a convenient and efficient way to access various government services under one roof. Some commonly offered services by eKhidmet Markaz may include character certificates, general police verification, driving license renewal, vehicle registration, CNIC (Computerized National Identity Card) renewal, address verification, passport application assistance, utility bill payments, birth and death certificates, and marriage registration. So, PITB initially set up e-Khidmat Centers in each main area of Punjab. Right now, there are 13 e-Khidmat Centers in Rawalpindi, Sargodha, Lodhran, Faisalabad, Lahore (2), Gujranwala, Sahiwal, Multan, Bahawalpur, Dera Ghazi Khan, Sialkot, and Chakwal and they are up and running. These e-Khidmat centers have successfully helped over 4 million citizens with a 99.9% success rate.

PurposeProvide citizens with a convenient and centralized location to access various government services.
Target UsersAll citizens of Pakistan residing in areas with established e-Khidmat Markaz centers.
AvailabilityEstablished in various cities and districts across Pakistan.
Benefits for UsersConvenient one-stop shop for various government services.
Reduces travel time and waiting periods.
Provides a professional and user-friendly environment.

PSRMS is a smart and automated system made by the Punjab Information Technology Board (PITB) to make everything at police stations digital including FIRs. The Police Management System (PMS) is a helpful platform that makes police work easier and better. Because people trust the police more, the number of FIR registrations increased by 85% in six years, going from 396,000 to 710,000, and caught more than 1000 high-value targets. This system is now used in over 1500 police stations and offices all across Pakistan. Its features may include a unified justice system, police resource optimization, criminal database, secure data storage, modern analytical tools, multilingual user interface, and digital record-keeping. Its main aim is to enhance the efficiency and effectiveness of police operations through automation and streamlining of processes. This system offered Public services which may include online license DLIMS 2.0, online complaints management system, women help, most wanted terrorists, criminal record holders, domestic criminal servants

PurposeImprove efficiency, transparency, and accountability within police departments.
Target UsersPolice officers of all ranks.
Police administrators and decision-makers.
Law enforcement agencies.
Benefits for CitizensPotentially faster response times and improved public safety.
Increased likelihood of crimes being solved.
More professional and transparent police service.
Implementation Varies across countries and police forces. Some systems are cloud-based, while others are on-premise.

ePay Punjab is the first government payment aggregator in Punjab, created to make it easier for people to handle their finances. It is a joint effort by the Punjab Finance Department and the Punjab Information Technology Board (PITB). This system helps manage payments from businesses to the government (B2G) and from individuals to the government (P2G). Connected to the State Bank of Pakistan (SBP) and all banks through the 1-Link network, ePay Punjab lets people use various electronic payment options to pay their taxes. Since its launch in the fiscal year 2019-2020, it has expanded to cover 26 different levies across 11 departments in the Punjab region. Users can make payments through multiple channels including Internet Banking, Online Banking, ATM deposits, Mobile Wallets, TELCO Network Agents, and Over-the-Counter (OTC) payments at branches of all commercial banks in Punjab. This platform supports an extensive range of government related payments such as taxes, fees, dues, charges, fines and donations.

See more: Elevate Your International Transactions with These Top 6 Banks in Pakistan

PurposeThe first ever digital payment aggregator for Public to Government (P2G) and Business to Government (B2G) payments in Punjab, Pakistan.
ServicesEnables users to pay various taxes and dues electronically.
Target UsersIndividuals and businesses in Punjab required to pay taxes and government dues.
Benefits for UsersMultiple payment options for convenience.
Eliminates the need to carry cash.
Provides a verifiable record of transactions.
Developed ByPunjab Information Technology Board (PITB) in collaboration with the Finance Department of Punjab.
Websitehttps://epay.punjab.gov.pk/

Pakistan is moving towards digital independence by introducing Beep Pakistan, a new messaging app created locally. Federal Minister for Information Technology (IT) Syed Amin Ul Haque on August 2023 launched Beep Pakistan. This project was started in 2020, and a public rollout nationwide is expected within a year. Some of its notable features may include strong security protocols and a broad range of options such as secured messaging, document sharing, high-quality audio/video calling, and conference capabilities. Baber Majid Bhatti, the CEO of the National Information Technology Board, sees this app as a platform to improve communication and efficiency in government departments. People are using this app as a substitute for the commonly used WhatsApp for instant messaging and calls. It provides a secure and encrypted platform for government communications, reducing the risk of data leaks.

PurposeMobile communication application developed by the Ministry of Information Technology and Telecommunication of Pakistan.
Target UsersIndividuals in Pakistan looking for a secure and efficient messaging platform.
Features One-on-one and group chat functionality.
Secure messaging with encryption.
Current StatusIn a trial phase, initially used for internal communication within government departments.
ComparisonSeen as a potential competitor to popular messaging apps like WhatsApp.

The projects and their collective details are given below.

Project NameFounded DateFounder
e-PassportMarch 2022Government of Pakistan
e-Stamp Paper SystemDecember 2016Government of Punjab, Pakistan
M-Tag (One Network Toll System)December 2021National Highway and Motorway Authority
IRIS 2.0July 2023Federal Board of Revenue
Driving License Issuance Management SystemOctober 2015Traffic Police Punjab, Government of The Punjab
Pakistan Citizen’s PortalOctober 2018PM’s Performance Delivery Unit
eKhidmet MarkazSeptember 2015Punjab Information Technology Board (PITB)
Police Management SystemJanuary 2016Punjab Information Technology Board (PITB)
e-Pay PunjabDecember 2019Punjab Information Technology Board (PITB)
Beep PakistanAugust 2023National Information Technology Board (NITB)
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The Ministry of Information Technology and Telecommunication (MoITT) is the main ministry in Pakistan that plans, coordinates, and directs efforts to start and manage Information Technology and Telecommunications programs. As of the latest statistics, government has invested a big amount of more than USD 2.5 billion in some IT projects. In this research article, our Tashheer research team compiled a list of the top 10 IT projects launched by the Government of Pakistan. This shows their dedication to push Pakistan towards a digital future.

About the Author: Alishba

Alishba Zaheer is the lead content writer at Tashheer Digital and has a genuine passion for storytelling. With her team of skillful content writers, her expertise lies in the ability to seamlessly adapt writing style to various niches, checking new trends in Tech, especially in Pakistan. She stays ahead of the curve and maintains her dedication to writing excellence. Among other things, she has been instrumental in researching local brands, Pakistani products, and services, providing benchmark articles for Pakistani audiences.