Social media, email and live chat are transforming brand interactions. 75% of internet users prefer social platforms for product discovery and 41% expect live chat on websites. While email remains a key lead nurturing tool for 47% of marketers, omnichannel strategies ensure brands meet customers across platforms. Customer engagement platforms streamline these efforts, integrating touchpoints to offer personalized, automated experiences that enhance satisfaction and drive conversions. Our Tashheer research team has carefully curated a list of the top 6 customer engagement platforms designed to delight enterprise customers.

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What actually are Customer Engagement Platforms?

A customer engagement platform is a powerful tool that helps global businesses better engage with their prospects and customers and build stronger relationships with them. It is a central place for customer data, allowing companies to track customer interactions and grow insights into customer behavior quickly. It’s a command center that integrates customer engagement touchpoints like SMS, phone, email, chat, and more.

6 Enterprise-Grade Platforms to Elevate Customer Engagement

Here are 8 top customer engagement platforms designed for enterprises to deliver exceptional experiences:

Brand24

Birdeye simplifies social media management and online reputation tracking for businesses of all sizes. Thousands of brands of all sizes (incl. Intel, GlaxoSmithKline, IKEA, H&M, Carlsberg) use Brand24 to identify and analyze online conversations about their brands, products and competitors. Its unified dashboard centralizes platform interactions, enabling real-time monitoring, alerts and swift responses. Advanced analytics and customizable reports help refine strategies while the Social Inbox ensures seamless engagement across locations. Birdeye offers flexible pricing with three tiers ranging from $299 to $399, designed to suit various business needs and budgets.

Founded	2011
Headquarters	Poland
Website	brand24.com

EngageBay

EngageBay offers advanced marketing and sales tools specially designed for small to medium-sized businesses. It helps you enhance your email marketing, build forms with ease and score your leads. You can also automate your campaigns and offer live chat to your customers at no extra cost. EngageBay flawlessly integrates with popular platforms like Zapier, PieSync and Mailgun to ensure your tech stack works efficiently. For those seeking powerful alternatives to established platforms, EngageBay is a strong and cost-effective choice compared to systems like HubSpot and ActiveCampaign.

Founded	2018
Headquarters	Southern US
Website	engagebay.com

Intercom

Intercom is a versatile communication platform designed to strengthen customer relationships and drive business growth. Intercom is a complete AI-first customer service solution with ticketing, inbox, phone, help center, and the most advanced AI agent in the market. Trusted by over 25,000 companies including Microsoft, Amazon and Meta, it unifies marketing, sales and customer support for a whole engagement throughout the customer journey. With features like live chat, real-time messaging, chatbots and self-service options, Intercom enables businesses to deliver personalized experiences through customer segmentation and automated workflows. Recognized for excellence, it has been a Forbes Cloud 100 Honoree for 6 consecutive years.

Date Founded	2011
Headquarters	San Francisco, California, U.S
Website	intercom.com

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 LiveChat

LiveChat is a simple, real-time chat tool for customer service and online sales. Available on the web, desktop and mobile, it helps businesses connect with website visitors, build trust and close deals faster. Used by over 36,000 businesses in 150+ countries including brands like Adobe, LG and AirAsia, LiveChat is perfect for e-commerce companies looking to lift sales and support. Plans start at $20 per agent/month with free mobile apps for active customers. It was first launched in 2002 and is currently developed and offered in a SaaS business model by LiveChat Software S.A.

Date Founded	2002
Headquarters	Wrocław
Website	livechat.com

Zendesk Support Suite

Zendesk Support Suite offers tools to create great customer experiences. With Zendesk Sunshine, you can manage conversations across channels on a single, customizable interface. For a ready-made option, Zendesk for Service includes AI and bots to understand customer needs and automate workflows. Trusted by brands like Mailchimp, Uber, and Siemens, Zendesk is a leader in customer engagement, providing powerful CRM solutions for businesses of all sizes. This suite gives you the tools to communicate with your customers however you want like email, voice, text, and live chat.

Date Founded	October 1, 2007
Headquarters	San Francisco, California
Website	zendesk.com

Froged:Top Customer Engagement Platform

Froged helps businesses onboard customers quickly and boost retention with a scalable, customizable platform. It is an omnichannel customer service software founded in 2019 that transforms cost centers into revenue centers by providing insightful data for managers and agile workflows for agents. Popular in industries like cybersecurity, fintech and eLearning, it enhances customer experience with tools for knowledge bases, communication widgets and personalized segmentation.

Website	froged.com
Headquarters	Málaga, Spain
Founded	2019

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