Overview of Cisco Certified Support Technician IT Support

The Cisco Certified Support Technician (CCST) – IT Support certification is the perfect starting point for individuals looking to begin a career in IT. This course prepares learners to support end-users effectively and equips them with the skills needed to pass the CCST – IT Support exam. Topics include IT support job responsibilities, hardware troubleshooting, connectivity and access issues, operating system and application support, threat prevention, and essential job tools. With a strong emphasis on troubleshooting, this course mirrors the real-world tasks of help desk agents.

What you’ll learn

In this course, you'll explore the core responsibilities of IT support professionals. You’ll learn how to diagnose and resolve hardware and software issues, manage connectivity and access problems, and identify common threats and prevention strategies. The course also introduces key tools used in IT support roles, with a focus on practical troubleshooting techniques across all topics.

What’s included 

• Video-based Training, Exercise Labs, and Pre and Post Assessments   
• Flash Cards in addition to a PDF project workbook  
• 1-Year Access to Learning Platform 

Product Benefits

• Gain the skills to successfully obtain your  Cisco Certified Support Technician IT Support Certification
• Build job-ready IT Support skills for professional IT environments
  
• Enjoy flexible, self-paced learning accessible online at any time
  

Useful Information 

• Estimated Completion Time: 22.5 Hours
• Self-paced format with no prior experience required 
• Online progress tracking
• LearnKey Course Introduction watch here: LearnKey
• LearnKey Course Description watch here: CCST IT Support

How your course will be delivered

LearnKey is a premier global provider of self-paced, expert-led training designed for both educational institutions and individual learners and is ACE Training’s preferred partner to host our self-paced courses. Delivered via the GMetrix platform, LearnKey courses are flexible, engaging, and easy to use - bringing the classroom experience directly to you, anytime and anywhere. Each course includes high-quality video instruction, interactive labs, and assessments that align with official exam objectives. 

Take your learning further 

Once you've completed your Cisco Certified Support Technician IT Support Learning Materials, we recommend you continue your preparation with the Cisco Certified Support Technician IT Support – Practice License, or consider our Cisco Certified Support Technician IT Support – Single Title Bundle-Retake, which includes the Learning Materials, Practice Test, and Certification Voucher with Retake for a complete pathway to the Cisco Certified Support Technician IT Support Certification.